Privacy Policy

At Gallistra Skyle, we collect information to provide you with exceptional financial goal-setting services. The information we gather falls into several categories, each serving a specific purpose in enhancing your experience with our platform.

We also collect financial information that you voluntarily provide, including your income ranges, savings targets, and financial objectives. This data is essential for our platform to generate meaningful recommendations and track your progress toward your goals.

• Account registration details (name, email, password)
• Contact information (phone number, address in South Africa)
• Financial goal data (savings targets, timelines, preferences)
• Usage data (how you interact with our platform features)
• Communication records (support tickets, feedback submissions)
• Device information (browser type, operating system, IP address)

Our platform automatically collects technical information about your device and browsing behavior. This includes your IP address, browser type, operating system, and how you navigate through our website. We use this data to improve our services and ensure optimal performance across different devices.

Your information serves multiple purposes within our financial goal-setting platform. We've designed our data usage practices to maximize the value you receive while maintaining strict privacy standards.

The primary use of your data is to provide personalized financial guidance and goal tracking. Our algorithms analyze your financial objectives and progress to offer tailored recommendations that align with your specific circumstances and aspirations.

• Creating and maintaining your personalized financial dashboard
• Generating progress reports and goal achievement insights
• Sending relevant educational content about financial planning
• Providing customer support and responding to your inquiries
• Improving our platform features based on user behavior patterns
• Ensuring platform security and preventing fraudulent activities
• Complying with legal requirements and regulatory obligations

We also use aggregated, anonymized data to improve our services and develop new features. This means we look at patterns across all users without identifying individual accounts, helping us understand what works best for financial goal achievement.

Gallistra Skyle follows strict guidelines about sharing your personal information. We believe in transparency about when and why we might share your data with third parties.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your financial data and personal details remain confidential and are only shared in specific circumstances that directly benefit your service experience.

• Cloud hosting providers for secure data storage and platform operation
• Email service providers for sending account updates and educational content
• Analytics services to understand platform usage and improve user experience
• Payment processors for handling subscription transactions securely
• Customer support tools to provide efficient assistance

In certain legal situations, we may be required to disclose your information to comply with valid legal processes, protect our rights, or ensure user safety. We will always notify you of such requests unless legally prohibited from doing so.

If Gallistra Skyle undergoes a business transition, such as a merger or acquisition, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

Protecting your financial information is our top priority. We've implemented comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Our security infrastructure includes industry-standard encryption protocols, secure data transmission methods, and regular security audits. All sensitive information is encrypted both in transit and at rest, ensuring multiple layers of protection.

• End-to-end encryption for all financial data transmission
• Secure, regularly updated server infrastructure
• Multi-factor authentication options for account access
• Regular security audits and vulnerability assessments
• Limited employee access to personal data on a need-to-know basis
• Secure backup systems with encrypted storage
• Incident response procedures for potential security breaches

While we implement robust security measures, we also encourage users to maintain strong passwords and keep their account information confidential. Your cooperation in following security best practices helps maintain the overall security of our platform.

You have significant control over your personal information and how we use it. We respect your privacy rights and provide multiple ways for you to manage your data and preferences.

As a user of our platform, you can access, update, or delete your personal information at any time through your account settings. You also have the right to download your data or request that we stop processing certain types of information.

• Access and review all personal information we have about you
• Correct or update your personal and financial information
• Delete your account and associated data
• Download your data in a portable format
• Opt out of marketing communications
• Request restrictions on how we process your information
• Object to certain uses of your personal data

To exercise any of these rights, you can either use the self-service options in your account dashboard or contact our privacy team directly. We will respond to your requests within 30 days and provide clear information about any actions we take.

If you have concerns about how we handle your privacy rights, you may also contact relevant data protection authorities in South Africa for additional guidance and support.

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Our data retention practices balance your privacy rights with our legitimate business needs and legal obligations.

Different types of information have different retention periods based on their purpose and legal requirements. We regularly review and delete data that is no longer needed for service delivery or legal compliance.

When you delete your account, we immediately remove your access to the platform and begin the data deletion process. Some information may be retained for a brief period to ensure complete removal from our systems and to comply with legal obligations.

Certain data may be retained in anonymized form for statistical purposes and service improvement. This anonymized data cannot be linked back to your individual identity and does not contain any personally identifiable information.

While Gallistra Skyle primarily operates within South Africa, some of our service providers and technical infrastructure may be located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy.

All international data transfers comply with applicable data protection laws and include contractual protections that require the same level of data protection you would expect within South Africa.

• Standard contractual clauses for data transfer agreements
• Adequacy decisions for transfers to approved countries
• Binding corporate rules for transfers within corporate groups
• Regular monitoring of international transfer compliance

We carefully evaluate all service providers who may access your data to ensure they meet our strict privacy and security standards, regardless of their location.

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through email or prominent notices on our platform.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

Your continued use of our services after any privacy policy changes indicates your acceptance of the updated terms. If you disagree with any changes, you may close your account before the changes take effect.